JOB OPENING

REMOTE | PARTIAL REMOTE

Encompass Administrator

As the Encompass LOS Administrator, you will principally be responsible for the efficiency and operational support of the Encompass 360 software and providing user support as needed, including training of new employees/ users through the onboarding process.

What you can expect



✔️ Opportunity to impact the user experience of the technology while identifying opportunities for enhancements or modifications that support business needs 

✔️ Utilizing your mortgage lending knowledge to better understand user challenges and utilization of the system 

✔️ Collaborate with a responsive leadership team to drive processes and efficiencies 

✔️ A company with a strong commitment to customer-centric business values 

What will be expected of you



• Support the implementation and onboarding of the LOS system by new business partners
• Work with third-party software vendors on the implementation and/or integrations while ensuring effective operations, such as Blend, Simple Nexus and of the like. 
• Monitor technology vendors’ enhancements and modifications and propose recommendations on changes in processes and internal systems to support the changes. 
• Remain current on all Encompass releases, updates, trends and near-future initiatives.
• Provide Help-Desk support to the end users 
• Strive to create a 5-star rated experience for internal and external customers 

What you will need to possess to guarantee your success…

• 2 plus years hands-on Encompass support or system administration experience 
• Proven problem-solving abilities in understanding, troubleshooting, and resolving issues related system functionality 
• Knowledge of business rules, admin-level settings, and overall functionality of Encompass 
• Familiarity with other complimentary software to Encompass such as Simple Nexus, Blend or Velocify 
• Effective communicator and ability to simplify complex issues in a way that is best understood by non-technology oriented users 
• Able to work part of the time in-office in the greater Houston, Texas area with the other time from home workplace